The good news is that the answer is yes, they do. Have a question or want to learn more about how Amazon can help you build your business? Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again. To assist you, here are several ways you can get in touch with Amazon customer service when you have a problem with your account. Amazon AU may test items that are returned because they did not start when they arrived and this may result in the customer being charged a testing fee equal to 15 percent of the item purchase price if the customer misrepresents the condition of the item. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Prime members enjoy FREE Delivery and exclusive access to movies, TV shows, music, Kindle e-books, Twitch Prime, and more. 1. In fact, it can be difficult for users to even locate contact information for the ecommerce giant anywhere on its homepage. On the next page, select the general area of concern from the four topics offered "An Order I Placed," "Devices," "Digital Content and Services," or "Prime or Something Else. Click the button that appears with the word "Chat" to commence an online conversation with a customer service rep. Click "Contact Us" from the menu that appears to the right. If you prefer to contact Amazon by email, there are two addresses to which you can send mail. The Australian Consumer Law also applies to used and refurbished items. Amazon's customer service phone number is 1-888-280-4331. Return items, Payment Settings While we're unable to respond directly to your feedback, Change email or password, Gift Cards Often an online chat with an Amazon customer service rep is an easier way to get in contact with Amazon and to resolve an issue. This is not the most efficient way to reach them, but it can allow you to air an problem, potentially drawing a more thorough addressing of the issue from the company. Simply enter your information in the fields below, and we will follow up with you shortly. You can contact the customer service representative of Amazon calling Amazon's helpline phone numbers. For returns of faulty electronic items or Amazon devices after 30 days from receipt of delivery, please contact us as you may still be entitled to a remedy. Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process. Amazon is headquartered in Seattle, Washington. Amazon Prime phishing scam returns - here's all you need to know. 4. Where possible, please notify us of faulty items using the Online Returns Centre or by contacting us within 30 days from receipt of delivery. Amazon.com, Inc. is an American publicly held company. Their Facebook page is www.facebook.com/Amazon. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. If your preferred method of communication is social media, you can comment, Tweet, or hashtag one of their several accounts. as well as other partner offers and accept our, Visit Business Insider's Tech Reference library for more stories, How to cancel your Amazon Prime membership, How to return a gift or purchased item on Amazon, How to redeem an Amazon gift card on Amazon's website and mobile app, Amazon Prime Video has a bootleg movie problem and many subscribers probably have no idea, 17 cool things Business Insider readers are buying on Amazon right now — some of which really surprised us. Shoppers warned of phone and email attacks against Amazon … Amazon Devices . Amazon. Amazon AU will provide you with a replacement or full refund of Amazon Devices (such as Kindle e-readers, Amazon Fire TV devices, and Echo devices and their accompanying Amazon accessories if the item: If you are returning a faulty item after the Free Returns window or the item is not eligible for a Free Return, please contact us. Poor customer service, Unhelpful customer service, No manager follow up, Inability to get answers from amazon, Coustomer service, Amazon UK, Amazon Prime Video, Amazon Logistics, Ring Security, Twitch. Companies are selected automatically by the algorithm. By Mike Moore 22 July 2020. If you need to return a faulty item, please, This isn't the information I was looking for, © 1996-2020, Amazon.com, Inc. or its affiliates, Return a Package at an Australia Post Drop Off Location, Return a Package at a ParcelPoint Drop Off Location. Amazon's customer service Twitter account is @amazonhelp. Account active Amazon AU is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition. Select the department you want to search in, Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. Please contact your friend to request access. we'll use this information to improve our online Help. Depending on the reason for your return, you can choose to return an item for a refund or a replacement. This notice describes Amazon's' privacy policy. Mobility and Disability Aids, Joint Supports, Wheelchairs etc. Please contact Customer Service. If you've ever tried to contact Amazon to make a change to your account or modify an order, you might have run into some trouble. There are reps ready to help you out. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. But I've found that the response time is often 48 hours or even a bit more. Here are the types of information Amazon gather. ", 2. Do you have something to say about Amazon? Subscriber 6. The Google search "does Amazon have a phone number" returns about 2 billion hits. For returns of faulty electronic items or Amazon devices after 30 days from receipt of delivery, please contact us as you may still be entitled to a remedy. (I even made up a question and called them myself just now to make sure I could get through with ease.). Box 81226, Seattle, Washington, 98108-1226, United States. I tracked my device and it said that it was delivered but I haven't received it at all. On Instagram, they're — you guessed it — @amazon. I really love amazon and this time i was truly disappointed, I have used amazon many many times, Convenience, Product selection, No help from customer service, Cons: What happened? For general inquiries, you should email primary@amazon.com. For issues with your account, such as a billing dispute, you should email cis@amazon.com. Amazon Business American Express Card (American Express), Amazon Rewards Visa Signature Card (Chase Bank), Amazon.com Business Rewards Visa Card (Chase Bank), Amazon.com Corporate Revolving Credit (Synchrony Bank), Amazon Payments, Marketplace Web Service Support, Report Suspicious E-mails, Phone Calls, or Webpages, “I am calling because my order was not at my door step when I made it home. To know about the Return window for Amazon Business orders, please visit here. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.Amazon was one of the very first companies to sell merchandise on the Internet. Shipping Service, Customer Care, Prime Membership, Pros: Your morning cheat sheet to get you caught up on what you need to know in tech. When you return an item, you may see different return options depending on the seller, item, or reason for return. The Google search "does Amazon have a phone number" returns about 2 billion hits. Note: ... and other accompaniments in manufacturer packaging for a successful return pick-up. View balance or redeem a card. Sign up to 10 Things in Tech You Need to Know Today. Please select what best describes the information: Thanks! Add or edit payment methods, Account Settings For security reasons this page is only accessible to the original requester of the return authorization. I'm very disappointed because I need it as a Christmas gift for my kid.”, “Want to know why ur refunding some money to me”, “I was submitted an application for employment, I can not go through it because I forget my verification code, if possible may have some help to update it?”, https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4, https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy.